Meet the Family
Compassion Care Billing is a full-service revenue cycle management company owned and operated by sisters Anna Dormani and Katherine Sao Joao.
We primarily work with home care, home health, personal care, private-duty care, and related agencies. Our work can begin with credentialing, enrollment, and verification and continue through claim submission, follow-up, resolution, and payment.
We built the company around a simple idea: every agency should know who is handling its billing and be able to speak directly with someone who understands its account.
Why We Started Compassion Care Billing
Billing can quickly pull agency owners and staff away from the work that needs their attention most.
Credentialing, payer enrollment, verification, authorizations, claim preparation, rejections, denials, unpaid balances, and constant follow-up are all connected. When one part of the process is missed, the effects can continue throughout the entire revenue cycle.
We created Compassion Care Billing to give care agencies organized, dependable support without making the relationship feel distant or impersonal.
We want our clients to understand what is happening with their accounts, feel comfortable asking questions, and know that someone is paying attention to the details.
The agencies we work with support real patients, employees, caregivers, and families. Their revenue cycle deserves careful and consistent attention.
Different Responsibilities, One Standard of Care
Anna and Katherine lead different parts of the company while working together to make sure clients receive clear communication, organized service, and dependable follow-through.
Anna Dormani
Anna focuses on business growth, accounting, marketing, client acquisition, and agency relationships.
She often helps prospective and new clients explain what has been difficult, understand the support available to them, and determine whether Compassion Care Billing may be the right fit for their agency.
Her role helps keep client communication, company operations, and the overall client experience connected.
Katherine Sao Joao
Katherine focuses on billing operations, service delivery, employee training, client retention, and processes designed to support careful handling of billing information.
Her work helps maintain consistency across client accounts and gives billers the guidance they need to manage claims, follow-up, and communication responsibly.
She remains closely involved in the quality and organization of the billing services provided to clients.
A Personal Lead Biller for Every Agency
The personal lead-biller model is central to how we work.
Every client is assigned a consistent biller who works directly with the account and becomes familiar with the details that make the agency different from another provider.
This person is not simply an account manager passing messages between departments. The lead biller is personally involved in the agency’s billing and revenue cycle work.
Your lead biller takes the time to learn:
- How your agency operates and how billing currently moves through the company
- Your payer mix and the requirements connected to those payers
- The patients and types of services your agency supports
- Your employees, caregivers, clinicians, and providers
- Your authorization and documentation requirements
- Recurring billing concerns and the history behind unresolved claims
- The portals, billing systems, and electronic visit verification platforms your agency uses
Personal Service Is Part of the Work
Being a small family-owned company allows us to remain close to our clients, communicate directly, and understand what is happening within each account.
Direct Communication
You have a direct way to contact someone familiar with your agency instead of entering a general support queue.
Consistent Oversight
Your account remains with a biller who understands its history, recurring concerns, and current priorities.
Greater Familiarity
Time spent learning your workflows makes it easier to notice when information, documentation, or claim activity looks unusual.
Clear Accountability
You know who is responsible for the account, who to contact, and who is following through on the next step.
You Should Know Who to Call
Clients receive direct contact information for their personal lead biller. You do not have to wait on hold in a large customer-service queue, submit a ticket to an unfamiliar representative, or repeatedly explain the history of your account.
When an important issue arises, you will know who to contact and your message will go directly to someone who already knows your agency.
Clients have direct access to a point of contact at any time, including when an important concern comes up outside normal business hours. This does not promise an immediate response to every routine request, but it does give clients a dependable way to reach the person responsible for their account.
You should not have to start over with a new representative every time you need help.
No Call-Center Runaround
Your questions do not begin with someone who has never seen your account.
No Repeating the Full History
Your lead biller already knows the background, the prior work, and the people involved.
No Guessing Who Is Responsible
You know who is managing the account and who should be contacted when something needs attention.
Careful Work, Clear Communication
Our values are practical. They shape how we handle accounts, how we communicate with clients, and how we respond when something needs attention.
Billing Should Be Understandable
We explain what we are seeing, what information may be needed, and what the next step is without making clients sort through unnecessary jargon.
Unresolved Claims Need Attention
We work to identify problems, monitor outstanding accounts, and continue appropriate follow-up rather than allowing claims to sit without a clear next step.
No Unsupported Promises
We cannot guarantee a payer’s decision or promise that every claim will be paid. We can promise to manage the work carefully, communicate clearly, and be honest about what we find.
Every Agency Is Different
We learn the agency’s procedures, payers, systems, patients, employees, and recurring concerns instead of applying the same process without context.
Questions Are Welcome
Clients should feel comfortable reaching out, asking for an explanation, and discussing a concern with someone who knows their account.
Your Revenue Matters
Delayed or incorrectly processed claims affect real businesses, employees, patients, and families. We treat that responsibility seriously.
Let’s Talk About Your Agency
Tell us how your current billing process works, what has been difficult to manage, and what kind of support you are looking for.
We will listen, ask questions, and help you determine whether our full-service revenue cycle management support may be a good fit.